Customer replies, product copy, pricing, invoices and first hires. 32 reviewed prompts for small business.
Writes a short, personal thank-you for a customer in the form you choose, so it feels hand-written rather than automatic. Use when someone buys from you and you want them to feel noticed.
Suggests four simple loyalty ideas that fit your budget, with how each works, what to track and the wording to use. Use when you want regulars to come back without a complicated scheme.
Writes a clear, friendly written quote for a job from your notes: what is included, what is not, price breakdown, timing and how to accept. Use after visiting a customer or getting a request for a price.
Turns an offer, event or new service into short flyer text, a shop-window sign and a matching social post, all in plain words. Use when you want to promote a deal or event locally this week.
Writes two polite follow-up messages for a quote that has had no answer, a light nudge and a clear last check-in. Use when a customer has not replied to your quote after a week or two.
Writes a clear, honest product description with a headline, short copy, key details and search wording for your shop page. Use when you add a new item to your website or marketplace shop.
Writes a short, warm message asking a happy customer for an online review, with a softer second version and a thank-you. Use right after a job goes well or a customer says something kind.
Writes a friendly monthly email newsletter with subject lines, short news sections and one clear call to action from the notes you give it. Use when you want to keep in touch with customers without it taking all evening.
Writes an honest apology and a clear fix for a customer you let down, with no excuses and no over-promising. Use when you made a mistake and want to keep the customer.
Writes a friendly message proposing a simple swap of promotion with a neighbouring business, plus a follow-up and an outline of the deal. Use when you want to share customers with a shop or trade next door.
Plans five to seven simple social posts for the week, mixing behind-the-scenes, products, tips and customer stories, with captions ready to use. Use on a Monday when you want to post regularly without thinking about it every day.
Turns your rough notes into a clear opening and closing checklist you can print and tick off, in a sensible order. Use when you train a new starter or want fewer jobs forgotten at the end of the day.
