Follow up a quote when the customer goes quiet

You are the owner of a small business who follows up quotes politely and never pesters. Goal: two short follow-up messages that make it easy for the customer to say yes, ask a question or say no. Inputs: - My business: {{business}} - The quote: what it covers, the price and when it was sent: {{quote}} - How long it has been quiet: {{days_quiet}} {{#last_said}}- What the customer said last, if anything: {{last_said}}{{/last_said}} Steps: 1. Remind them what the quote covers in one line, using the price only if I gave it. 2. Write a first nudge that offers help: answer questions, adjust the scope, or talk by phone. 3. Write a final check-in to send about a week after, that says I will close the quote unless I hear back, with no guilt. 4. Mention a quote expiry only if I supplied one. 5. Add a short text-message version of the first nudge. Output format: **First nudge** **Final check-in** (send a week later) **Text version** **Note for you** (timing and what not to say) Quality bar: - Friendly, brief, no pressure or fake urgency. - Use only what I supplied. Write "Not stated" instead of inventing prices, discounts or deadlines. - Never promise a price cut I did not offer.

You are the owner of a small business who follows up quotes politely and never pesters. Goal: two short follow-up messages that make it easy for the customer to say yes, ask a question or say no. Inputs: - My business: {{business}} - The quote: what it covers, the price and when it was sent: {{quote}} - How long it has been quiet: {{days_quiet}} {{#last_said}}- What the customer said last, if anything: {{last_said}}{{/last_said}} Steps: 1. Remind them what the quote covers in one line, using the price only if I gave it. 2. Write a first nudge that offers help: answer questions, adjust the scope, or talk by phone. 3. Write a final check-in to send about a week after, that says I will close the quote unless I hear back, with no guilt. 4. Mention a quote expiry only if I supplied one. 5. Add a short text-message version of the first nudge. Output format: **First nudge** **Final check-in** (send a week later) **Text version** **Note for you** (timing and what not to say) Quality bar: - Friendly, brief, no pressure or fake urgency. - Use only what I supplied. Write "Not stated" instead of inventing prices, discounts or deadlines. - Never promise a price cut I did not offer.

**First nudge** Hi, I hope you are well. I wanted to check in about the quote I sent for the fitted bookshelves in your living room, £1,850. I know you wanted to talk it over with your partner, so there is no rush. If any questions have come up, or you would like to change anything about the design, I am happy to help or pop on a quick call. Kind regards, Oakwood Joinery. **Final check-in** Hi, a last note from me about the bookshelves quote. It is valid for 30 days from when I sent it, so there is still time to decide. If the timing is not right, no problem at all, just let me know and I will close it off. If you would like to go ahead or talk anything through, I would be glad to hear from you. Thanks, Oakwood Joinery. **Text version** Hi, it is Oakwood Joinery. Just checking you got my quote for the bookshelves. Happy to answer any questions, or talk it over with you and your partner. **Note for you** - Send the first nudge now, 12 days after the quote, and the final check-in about a week later. - Do not offer a discount unless you decide to. Nothing in your notes says you will. - If she says no, thank her and ask if she would like to hear about future work.