Customer replies, product copy, pricing, invoices and first hires. 9 reviewed prompts for small business.
Drafts quick, warm replies to everyday customer messages such as booking requests, price questions, complaints and thank-yous, in a small business owner's own voice. Use when messages pile up in your inbox, chat or social accounts.
Drafts a calm reply that explains each invoice line, acknowledges the customer's worry and offers a fair way forward. Use when a customer says a bill is wrong, too high or not what was agreed.
Gives the steps and wording for answering a late cancellation or a missed appointment calmly, fairly and with a way to rebook. Use when a customer cancels late or does not turn up.
Writes a short, personal thank-you for a customer in the form you choose, so it feels hand-written rather than automatic. Use when someone buys from you and you want them to feel noticed.
Writes a short, warm message asking a happy customer for an online review, with a softer second version and a thank-you. Use right after a job goes well or a customer says something kind.
Writes an honest apology and a clear fix for a customer you let down, with no excuses and no over-promising. Use when you made a mistake and want to keep the customer.
Turns your own rules about returns and refunds into a clear page customers can follow, with a short summary and steps. Use when you need a policy for your website, receipts or shop counter.
Writes the questions customers really ask, with short, friendly answers, from your own notes about prices, booking, opening hours and policies. Use when setting up or refreshing your website or booking page.
Writes a short public reply to an online review that thanks happy customers and handles unhappy ones calmly, with an offer to fix things privately. Use whenever a new review comes in on your listing or social page.
