Customer replies, product copy, pricing, invoices and first hires. 32 reviewed prompts for small business.
Running a small business means being the marketer, the customer service team and the bookkeeper in the same day. The prompts and skills here help with the writing that eats your evenings: replying to reviews, describing what you sell, explaining a price rise, chasing an overdue invoice and writing a first job ad. Give them the real facts, keep promises realistic, and check local rules before you send anything about pay or payment terms.
Drafts a clear, polite email to a supplier about a late delivery, wrong item, price change or a new request, stating what you need and by when. Use when something with a supplier needs sorting in writing.
Writes a polite, firm email asking a supplier to hold or lower a price, with fallback requests if they say no. Use when a supplier raises prices or you want better terms.
Writes a clear announcement of your sale, discount or special offer for the place you will post it, with the dates and conditions stated plainly. Use when you are running a promotion and want customers to understand it at a glance.
Shapes a customer's own words into a short testimonial and a mini case study of the problem, what you did and the result. Use when a customer sends kind feedback you want on your website or social page.
Writes an inviting announcement for a workshop or event, with the practical details, a booking line and a reminder message. Use when you are running a class, tasting, open day or other event and want it to fill.
Turns your rough shift list into one clear message for the team group chat, with who works when, reminders and a reply-by time. Use when you share next week's rota or a change to it.
Drafts a calm reply that explains each invoice line, acknowledges the customer's worry and offers a fair way forward. Use when a customer says a bill is wrong, too high or not what was agreed.
Gives you five realistic seasonal campaign ideas that fit your time and budget, then a simple four-week plan for the one you pick. Use when a season or holiday is coming and you need ideas fast.
Writes a short, honest message telling regular customers that your prices are going up, why, from when and what stays the same. Use a few weeks before new prices start.
Writes a clear notice about new opening hours or a holiday closure, in the form you need, plus a short version for banners and listings. Use when your hours change and customers must know.
Turns a messy list of services and prices into a tidy price list with sensible groups, clear wording and a short footer. Use when you update a menu, sign, website page or printed price sheet.
Turns your week's jobs and money notes into a short priority list and a simple cash check showing what is coming in, going out and overdue. Use on Monday morning or Friday afternoon.
