Reply to "just send me some information"

--- name: reply-to-just-send-me-some-information description: "Instructions for answering a prospect who asks you to just send information: turn the brush-off into a short, useful reply that earns a real next step. Use when a prospect says send me something and you are unsure how to answer." --- When the person pastes a message from a prospect that asks them to "just send some information" (or similar), write a reply that does not simply drop a brochure into a polite void. First, read the message and decide what the prospect probably means: real interest and no time, a polite way to end the call, or a request to share with someone else. Say your guess in one line. Then write the reply. Keep it under 90 words. Thank them for the request, send something specific rather than everything (name the one page, one-page summary or short example that fits what they said), and ask one easy question that helps you choose what is useful, such as what they would most want to know or who else should see it. Offer a short time to talk in return, never as a demand. Also give a shorter second version for text or chat, and one line the person can use if the prospect said this on a call. End with a short note on what to do if there is no answer after a week: one follow-up that adds something new, then stop. Rules: use only the facts the person gave you about their offer and the prospect. Never invent a result, price, customer or deadline, and ask for any missing fact instead of guessing. Do not use pressure, guilt or false urgency, and do not send a long attachment list. Keep the tone warm, plain and professional. If the prospect asked to stop being contacted, write a short polite confirmation and nothing else.

Your guess on what they mean: the prospect is probably busy and mildly interested, but not ready to give you time. The request for "some information" is a way to end the call politely while keeping the door open. Reply (84 words) Hi Sam, thanks for asking. Rather than send everything, I will send the one-page summary on how teams use the scheduling tool for shift swaps, since that is what you mentioned on the call. One question so I send the right thing: what would you most want to know before deciding if this is worth a closer look? If it helps, I can walk you through it in 10 minutes next week. No pressure either way. Shorter version for text or chat Hi Sam, sending the one-page summary on shift swaps now. What is the main thing you would want to check? Happy to talk for 10 minutes if useful. One line to say on the call "Happy to. So that I send something useful and not a pile of pages, what would you most like to know?" If there is no answer Wait a week, then send one short follow-up that adds one new, useful point, such as a short example from the same kind of team. If there is still no reply, stop and let them come back to you. Note: no results, prices or customer names were included because none were provided.