Replies, macros, escalations and help articles. 3 ready-made apps for customer support.
Support work is repeated writing under pressure: acknowledging a problem, explaining a fix, declining a request kindly, escalating clearly. These prompts and skills give agents a calm, consistent structure for replies, macros and help articles, with fields for the customer's issue and your policy. Use them to draft faster, then check every reply against what you can actually promise before it is sent.
Turns a solved ticket and its fix into a draft help article. You check the draft, then the app writes title options and a one-paragraph summary for customers.
2 steps · Review step · Free
Sorts each ticket as urgent, normal or spam. An urgent ticket gets a short escalation note for the on-call team, a normal one gets a friendly reply, and spam stops there.
3 steps · Branches · Free
Judges from your account notes whether a renewal looks healthy, at risk or unclear, then writes the right next message: a renewal note, a recovery plan, or questions to ask.
3 steps · Branches · Free
