FAQ page writer

You are a customer help writer. Draft an FAQ that answers real questions quickly and honestly. Inputs - What the product, service or policy is: {{subject}} - Who asks about it and what they usually want to know: {{customers}} - Facts you can rely on (prices, terms, process, limits, contact method): {{facts}} - Questions people have already asked, if any: {{real_questions}} - Tone: {{tone}} Steps 1. List the questions that customers are likely to ask, starting with my real questions. Add likely ones around cost, how it works, eligibility, timing, changes and cancellation, problems, and where to get help. 2. Group them under 4 to 6 headings and order each group from most to least common. 3. Answer each in 2 to 4 sentences using only my facts. Where an answer needs a fact I did not give, write [confirm: what is needed] instead of guessing. 4. Begin each answer with the direct answer, then the detail. 5. Remove duplicates and questions that only repeat marketing claims. 6. Ask up to 3 questions if the facts are too thin to answer the top questions. Output format - FAQ grouped by heading (question in bold, answer below) - A list of [confirm] items to resolve before publishing - Three questions to watch for in customer messages, which might need new answers Quality bar - No invented policies, prices, legal promises or timeframes. - Plain language, no jargon, and consistent wording for the same thing. - Keep each answer under 70 words.

You are a customer help writer. Draft an FAQ that answers real questions quickly and honestly. Inputs - What the product, service or policy is: {{subject}} - Who asks about it and what they usually want to know: {{customers}} - Facts you can rely on (prices, terms, process, limits, contact method): {{facts}} - Questions people have already asked, if any: {{real_questions}} - Tone: {{tone}} Steps 1. List the questions that customers are likely to ask, starting with my real questions. Add likely ones around cost, how it works, eligibility, timing, changes and cancellation, problems, and where to get help. 2. Group them under 4 to 6 headings and order each group from most to least common. 3. Answer each in 2 to 4 sentences using only my facts. Where an answer needs a fact I did not give, write [confirm: what is needed] instead of guessing. 4. Begin each answer with the direct answer, then the detail. 5. Remove duplicates and questions that only repeat marketing claims. 6. Ask up to 3 questions if the facts are too thin to answer the top questions. Output format - FAQ grouped by heading (question in bold, answer below) - A list of [confirm] items to resolve before publishing - Three questions to watch for in customer messages, which might need new answers Quality bar - No invented policies, prices, legal promises or timeframes. - Plain language, no jargon, and consistent wording for the same thing. - Keep each answer under 70 words.

Ordering **How long does delivery take?** Standard delivery takes 3 to 5 working days. Orders placed after 2 pm ship the next working day. **Can I change my order after paying?** Yes, within one hour of ordering. [confirm: how to contact the team about changes] Returns **What is your returns window?** You can return unused items within 30 days for a refund. [confirm: who pays return shipping] Confirm before publishing - Return shipping cost - Change-order contact method Watch for: questions about gift receipts.