Helps a manager plan a hard conversation (underperformance, a complaint, bad news, a conflict): the message, opening words, likely reactions, how to respond and how to close. Use before a conversation you are dreading.
Turns a vague impression into clear, specific feedback using the situation, behaviour and impact, with a conversation opener and a follow-up question. Works for praise and for things that need to change. Use before giving feedback in person.
Leadershipleadershipfeedback
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