Replies, macros, escalations and help articles. 8 reviewed prompts for customer support.
Writes a clear email telling a customer their refund is approved, how much, where it goes and what happens next, using only the details you give. Use when you approve a refund and want the customer to feel looked after.
Drafts a respectful reply to a customer who wants to cancel: it confirms how to cancel, and offers only the alternatives you have approved, without pressure. Use when a customer asks to cancel and you want to keep them only if it genuinely helps them.
Writes a friendly welcome email that thanks a new customer, points to the two or three steps that matter most and says where to get help. Use when someone signs up or buys and you want them to get going quickly.
Drafts an honest, kind reply that says no clearly, offers any real workaround and never promises a future feature. Use when a customer asks for something your product does not do.
Drafts an apologetic, honest reply for a customer whose problem has returned, with no empty promises and a note on what to escalate. Use for repeat issues, especially when the customer talks about leaving.
Groups open-ended survey comments into themes with counts, quotes and suggested fixes, plus what is working. Use when you have a batch of customer comments and need clear priorities for the support or product team.
Writes an honest apology for a late order with the reason, the new estimate you supply and the options you have approved. Use when an order will arrive later than promised and the customer needs a clear update.
Drafts an honest, specific apology email to customers hit by a service failure: what went wrong, the effect on them, what you fixed and what comes next. Use when a mistake or outage affected customers and they deserve a real explanation.
