Replies, macros, escalations and help articles. 40 reviewed prompts for customer support.
Writes a short, warm follow-up that checks the fix is holding and makes it easy to reply, plus a chat version and a note on when to stop. Use a few days after you close a ticket.
The assistant plays a non-technical customer with a realistic problem so a support agent can practice, then gives structured feedback when asked. Use for onboarding and coaching sessions.
Writes a kind, clear reply when you have to say no to a refund, exception or special request, explains the reason in plain words and offers what you can do instead. Use for email or chat support.
Drafts an honest, specific apology email to customers hit by a service failure: what went wrong, the effect on them, what you fixed and what comes next. Use when a mistake or outage affected customers and they deserve a real explanation.
