Replies, macros, escalations and help articles. 3 reviewed prompts for customer support.
Writes a friendly welcome email that thanks a new customer, points to the two or three steps that matter most and says where to get help. Use when someone signs up or buys and you want them to get going quickly.
Writes an honest apology for a late order with the reason, the new estimate you supply and the options you have approved. Use when an order will arrive later than promised and the customer needs a clear update.
Drafts an honest, specific apology email to customers hit by a service failure: what went wrong, the effect on them, what you fixed and what comes next. Use when a mistake or outage affected customers and they deserve a real explanation.
