Drafts a friendly, firm reply to a client who asks for extra or changed work, explaining what is in scope, what is not and the options with cost and time impact. Use when a client request risks scope creep.
Writes a polite, clear follow-up to a client who is late with an approval, content or a payment, stating what is needed, the effect of further delay and an easy next step, with a firmer second version. Use when a client has gone quiet.
Agencyagencyclient-communication
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